CUSTOMER SERVICE

Pricing

All prices quoted are in Canadian dollars.

Canadian orders will be subject to the following taxes: BC 12%, Ontario 13%, Nova Scotia 15%, Newfoundland & Labrador 13%, P.E.I. 13%, New Brunswick 13%.

No taxes will be added to American or International orders; however any issues relating to duties and admissions will be the responsibility of the buyer. 

Methods of Payment

Payments are processed securely through our website or though PayPal. Payments can be made with VISA, Mastercard, American Express and PayPal.

Gifts

Invoices are never included in the shipment; however, on USA and International Orders, the declared value of goods is printed on the shipping label.

What's Included in Your Package?

Individually boxed jewelry item (unless otherwise noted in the "Comments" section upon checkout), packing slip (no prices stated) and care card. 

Stock Availability

Fine Jewelry Orders: Please note that ALL fine jewelry is made-to-order, which means that your piece will be specially made once your order is placed! Fine jewelry orders typically take 2-3 weeks to fulfill. Please inquire for an ETA, if you’d like.

All Other Jewelry: We typically carry stock of all of our other items, so your order should be fulfilled and shipped within 1-3 business days (Monday - Friday). Orders ship on Tuesday's and Thursday's. Orders placed on Tuesday's and Thursday's before 8am PST generally ship out same day. 

Please note that the item you order may be out of stock. You can still purchase it; however, it may take approximately 1-3 weeks to make. We will send you an email to let you know if any items are out-of-stock.

Return Policy

All sale items are final. If you are not happy with your regular-priced purchase, you may exchange the item(s) within 7 business days of its arrival. Item(s) must be returned in original, unused condition. Returns are subject to shipping charges. Please note that we cannot refund shipping charges on returned items. Please email info@karayoo.com prior to returning any items. 

Fine Jewelry Collection - As these pieces are made-to-order, we do not offer any refunds or exchanges. 

Security

Please be assured that your credit card information is never stored on our servers and we do not keep permanent records of your credit card information on file. Upon checking-out, you will be on a secured server that uses Secure Socket Layer encryption, which protects sensitive information on the web and creates a safe online shopping experience.