We offer free shipping in Canada for orders over $75, and orders under $75 ship for $15.

Shipping times (these do not include fulfilment times, which will depend on the products ordered, especially as some of our products are made to order!)

British Columbia: ~1-3 Business days

Other provinces: ~5-8 Business days

Domestic Express Shipping is available at an additional fee and takes 2 Business days for shipping (this is in addition to our fulfillment time).

Free shipping on orders over $75.

For orders under $75, shipping is $15.

Shipping to most US locations takes 3-7 business days from the date we ship.

Shipping times do not include fulfilment times, which will depend on the pieces you order, as some pieces are made to order :)

Duties & U.S. Orders:

As of August 30, 2025, the U.S. government has removed the de minimis exemption that previously allowed orders under $800 USD to enter duty-free.

• Made in Canada pieces remain duty-free under CUSMA.
  
• Made in Thailand pieces are generally subject to a U.S. import duty of about 19% of the order value.
  
• Made in Europe pieces are generally subject to a U.S. import duty of about 5.5%–11%, depending on the material.

In addition to duties, some couriers may charge a brokerage fee for processing customs paperwork.

Duties are collected by U.S. Customs and may be charged at the time of delivery. While this policy is in place, it is not always consistently enforced. We’ll continue to monitor the situation and update our customers as changes occur.

Thank you for supporting our small business as we navigate these shifts in trade policy.

*Duties and taxes are not included upon checkout.

*We are not responsible for custom fees that may be charged on your shipment and are unable to provide refunds on these charges.

Free shipping on orders over $150. Shipping is $15 for orders under $150.

Shipping takes 5-10 days once the product is shipped out, to most major centers worldwide.

For more rural areas, shipping takes 5-22 days from the date we ship out your order.

Shipping times do not include fulfilment times, which will depend on the products you order, especially as some of our pieces are made to order :)

Canadian Shipments

Duties will not be charged. Provincial taxes are calculated at checkout.

International Shipments

Duties and taxes are not included upon checkout.

Please visit your local customs office website for further information on your country's custom fees. We are not responsible for custom fees that may be charged on your shipment.

We offer free returns for any issues with your order or if you feel something was mis-represented on our website.

Otherwise, all sale items and custom pieces are consider final sale, no exchanges or returns.

As a small brand, we do our best to represent items to the best of our ability, but we know sometimes that doesn't work.

We're real people, and we try to be understanding in the case of any issues you might encounter :)

We offer refunds of un-worn jewelry with a $7 re-stocking fee per item, or with equal value store credit, within 10 days of receiving the item.

Shipping for refunds is covered inside Canada and the US. For worldwide orders, return shipping is $10.

Sale items and custom pieces are consider final sale, no exchanges or returns.

We have a 1-year warranty on all pieces purchased on our website.

This includes damage or issues related to the manufacturing or construction of pieces. We will cover some issues with plating, but those generally are not covered.

The warranty does not cover lost pieces, but we can sell you singles of lost earrings.

If you purchased through a vendor, please feel free to reach out to us, especially if you have a receipt.

Please email us at info@karayoo.com to start an exchange or to get more info on re-sizing. Resizing is not possible for all pieces.

Most exchanges are free, but we do not offer exchanges on sale and custom pieces (custom pieces may be re-sized, depending on the piece).

All sale and custom pieces are final sale (except for error, damage or misrepresentation).

Please email us at info@karayoo.com, please include your order number and your reason for returning, and we will begin the return process, and we will send you a return label.

Your refund will be provided when we receive the item(s) back to our studio. Return shipping time is typically 2 weeks.

Although we do not offer returns or exchanges for any item purchased through a boutique, your purchase is still covered under our product warranty.

If you have an item that is not directly purchased from us that needs repair or replacement under our warranty, please email our team at info@karayoo.com for further assistant. We will require your purchase information along with a photo or video of the jewelry.