Policy: We offer free exchange or return within 10 days of receiving the order. Once you request a return within the 10 day window, we will send you the prepaid shipping label.
Sale items and custom pieces are considered final sale—no exchange or return.

Processing a return or exchange: Please email info@karayoo.com. Your refund will be provided when we receive the item(s) back to our studio. The return shipping time will vary from 2-4 weeks.

Resizing: We do offer a resizing service—Please inquire about the resize service by emailing us at info@karayoo.com. Some items cannot be resized.

Stockist Purchases: We do not offer returns or exchanges for any item purchased through our stockists, however, your purchase is still covered under our product warranty.

If you have an item that is not directly purchased from us that needs repair or replacement under our warranty, please email our team at info@karayoo.com for further assistance. We will require your purchase information along with a photo or video of the jewelry.