Warranty: We have a 1 year warranty for our products. For gold plated pieces, we offer a 2 year warranty for re-plating only. Our jewelry is hand-crafted and we do quality control on every piece. If you have an issue with your piece send us an email to info@karayoo.com with your order number and the issue you're having and we'll do our best to come to a solution.

Photos and videos are always helpful for us to determine the best course of action and whether the issue falls within our standard warranty. Standard repairs include things like snapped chains, broken earring posts, & clasps.

Replacements and Repairs: We offer free replacements or repairs within our 1 year warranty. This does not cover any lost item or damage outside of product defects.

If an item is damaged after a year of purchase, we do offer repairs with a fee.

Tarnishing: Tarnishing is normal with all jewelry. We make our jewelry to last as many years to come as we can. You can simply clean and care for your jewelry by reading our care instructions.

Single Earring Purchases: If you are looking to purchase or replace a single earring, please inquire by emailing our team at info@karayoo.com

Re-plating Gold Jewelry: We have a 2 year warranty for gold plated items. If your plating is coming off and the base metal is showing, we will re-plate it free of charge within 2 years of purchase. Plating process will take up to 4 weeks, shipping time not included. Please email info@karayoo.com if you are wanting an item replated.